This privacy policy applies to the processing of personal data via the website www.homexclusive.be (hereinafter referred to as the “Website”), offered by:
- HOMEXCLUSIVE BV
- Peerderbaan 2/1, 3940 Hechtel
- VAT number: BE0748.618.284
- E-mail: info@homexclusive.be
Feel free to contact us if you have questions about your privacy. We will assist you promptly and transparently.
1. Why this policy?
When using our Website, personal data may be collected, mainly from professional clients (“retailers”) who register or contact us. This policy explains how we collect, use, and protect that data in accordance with the General Data Protection Regulation (GDPR).
2. Who processes your data?
2.1 Controller
HOMEXCLUSIVE is the controller. We decide which data is processed, why, and how. We implement appropriate technical and organizational measures to secure your data.
2.2 Processors
We rely on trusted service providers (“processors”) for certain processing activities, such as:
- Website hosting
- CRM or ERP systems
- Payment processing
- Logistics and delivery
- Marketing services (if applicable)
- Web analytics (e.g., Google Analytics)
We have clear contractual agreements with each processor, as required by the GDPR. Data is not transferred outside the EU without appropriate safeguards.
3. Legal basis for processing
We process personal data based on:
- Performance of a contract (e.g., order, delivery)
- Legitimate interest (e.g., contacting clients, marketing to existing customers)
- Consent (e.g., newsletters via opt-in)
- Legal obligation (e.g., invoicing requirements)
4. What data do we process?
When registering or using the Website, we may collect:
From registered retailers:
- First and last name
- Company information (name, address, VAT number)
- Contact details (e-mail, phone)
- User data (IP address, login details)
- Order and payment information
From visitors (contact form use):
- Name
- Email address
- Any other data you voluntarily share
- IP address and cookie data (see cookie policy)
- We do not collect sensitive personal data (e.g., medical data or religion).
5. Why do we process your data?
We use your data for the following purposes:
- Managing customer accounts
- Processing and delivering orders
- Invoicing and accounting
- Technical support and communication
- Commercial communication to existing customers (with opt-out option)
- Compliance with legal obligations
6. How long do we retain your data?
Personal data is retained as long as necessary for its intended purpose, and as required by law (e.g., accounting: 7 years). After that, data is securely deleted or anonymized.
7. Is your data shared?
Your data is not sold or disclosed to third parties unless:
- It is necessary for contract performance (e.g., with carriers or payment providers)
- It is legally required
- You have explicitly given consent
8. Your rights
You have the right to:
- Access your data
- Correct errors
- Delete your data
- Restrict processing
- Object to processing (e.g., for marketing)
- Transfer your data to another party
Requests can be submitted via info@homexclusive.be. We will respond within 30 days.
9. Complaints?
If you believe your data is being processed unjustly or carelessly, you can file a complaint with the Belgian Data Protection Authority:
- Data Protection Authority
- Drukpersstraat 35, 1000 Brussels
- https://www.gegevensbeschermingsautoriteit.be