Changed your mind or not satisfied with your order? Return items within 14 days of receiving your order.
Return Policy
Our policy is 14 days. Unfortunately, if 14 days have passed since your order arrived, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging and show no signs of use. If the product shows signs of damage and is not in its original packaging, we reserve the right to refuse the return.
To complete your return, we need a receipt or proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, please check your bank account again first.
Please contact your credit card company, it may take a while before your refund is officially sent.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all this and you have not yet received your refund, please contact us at info@homexclusive.be
Discounted items
Only normally priced items can be refunded, unfortunately items that are in discount cannot be refunded.
Return charges
The cost of returning the goods shall be borne by the customer.